Frequently asked questions
If you already have an AmazingAir unit, you can download the instruction manuals.
For questions about shipping and returns, please visit this page.
Products
What is AmazingAir and how does it work?
AmazingAir is a high-performance, portable air purifier that uses a fully sealed three-stage filtration system to thoroughly fithe air in your room. It effectively captures all airborne particles as small as 0.003 microns.
The pre-filter stops hair and large dust, the dual-action Carbon/Gas Trap/VOC filter removes odours, ozone and volatile organic compounds (like formaldehyde), and the proprietary UltraHEPA filter captures 100% of particles down to 0.003 microns, 100 times smaller than a standard HEPA .
A built-in air-quality sensor with Auto mode adjusts the quiet Whisper Jet fan in real-time, change-filter alerts make upkeep simple, and the optional ionizer function freshens the air without adding meaningful ozone, giving you round-the-clock protection with minimal effort .
What contaminants does AmazingAir remove?
AmazingAir targets both particulate and gaseous pollution.
The independently tested Carbon/Gas Trap/VOC filter effectively absorbs household odours, traffic emissions, ozone, and a broad range of volatile organic compounds (VOCs) such as formaldehyde.
Meanwhile, the independently tested UltraHEPA filter captures 100% of ultra-fine particles as small as 0.003 microns, including dust, pollen, pet dander, mould spores, smoke, bacteria, and airborne viruses like SARS-CoV-2.
By combining these filters, housed in a fully sealed system, AmazingAir removes virtually all common indoor contaminants, delivering clean air day after day.
You may learn more about this by visiting our research page.
What makes AmazingAir different from other air purifiers?
AmazingAir stands apart from other air purifiers by combining two independently tested filters: an UltraHEPA filter that captures 100% of particles as small as 0.003 microns—100 times smaller than the 0.3-micron standard for HEPA filters—and a dual-action Carbon/Gas Trap/VOC filter that captures ozone, household odours, and volatile organic compounds (VOCs) such as formaldehyde and benzene. This advanced filtration system is housed in a 100% sealed casing to prevent air leakage and is supported by an onboard particle sensor that automatically adjusts the fan speed to maintain clean air while operating quietly.
Independent MRIGlobal testing confirmed that AmazingAir removes 99.97% of airborne SARS-CoV-2, offering protection against both particles and gases in a compact, easy-to-maintain purifier that even reminds users when it’s time to replace the filters.
While we cannot make any claims about third-party products, as we are not familiar with their specifications or performance, we are proud to offer a system that has been thoroughly and independently tested at every stage.
What is included when I purchase AmazingAir complete system?
AmazingAircomesfully assembled withone of each filter and ready touse, includingallcomponentsneededto start purifyingyourhome's air right away. Whenit's time toreplacethe filters, youcanconveniently order discountedone- or two-year filter replacement sets throughour webshop.
Does AmazingAir capture mould?
Yes, AmazingAir captures mould spores from the air. However, airborne spores usually indicate that mould is growing somewhere in your home. It's important to identify and address the underlying source of contamination. To fully resolve the issue, professional remediation may be necessary to eliminate the mould at its root.
Does AmazingAir cool the air?
AmazingAir does not have a cooling function as this would result in a much lower capacity and it would also reduce the effectiveness of AmazingAir.
What does the Carbon/Gas Trap/VOC Filter remove from the air?
The dual-action Carbon/Gas Trap/VOC Filter removes harmful ozone, gases, and volatile organic compounds (VOCs) such as formaldehyde from the air. It combines two types of filtration media: one designed to absorb gases and odours, and another formulated to deactivate specific VOCs like formaldehyde.
What is Ultra HEPA?
The AmazingAir UltraHEPA filter is a custom-engineered, multi-layer filter designed to meet H13 standards. It consists of three laminated layers that work together to capture airborne particles with extreme precision. This advanced design enables the filter to trap 100% of particles as small as 0.003 microns—far smaller than what traditional HEPA filters can catch. This outstanding level of filtration ensures the high-performance air purification that defines AmazingAir.
What is the difference between the Ultra HEPA filter and a standard HEPA filter?
HEPA, which stands for High Efficiency Particulate Air, refers to filters designed to capture particles as small as 0.3 microns. The UltraHEPA filter goes far beyond this standard by capturing particles as small as 0.003 microns—making it 100 times more precise. This level of filtration is typically found in hospital isolation rooms to protect against airborne pathogens, offering a much higher level of protection than standard HEPA filters.
Does the AmazingAir remove ultra-fine particles from the air?
Yes, it does. AmazingAir is highly effective at removing ultrafine particles from the air. Ultrafine particles, commonly referred to as PM₂.₅, are defined as particles smaller than 2.5 microns in diameter, with over 90% of them actually being smaller than 0.1 microns.
These particles are generated by vehicle exhaust, industrial emissions, refineries, and even indoor activities like cooking. Because of their tiny size, they can penetrate deep into the lungs and enter the bloodstream, contributing to serious health issues such as heart attacks, strokes, asthma, and cancer.
AmazingAir’s UltraHEPA filter has been independently tested to remove 100% of airborne particles as small as 0.003 microns. This makes it a powerful solution for protecting your health against even the smallest pollutants.
What is unique about AmazingAir’s ionizer compared to other devices?
AmazingAir features an ionizer that you can switch on or off at any time, giving you full control over your indoor air quality. When activated, the ionizer releases negative ions into the air. These negatively charged ions bind to positively charged airborne particles such as dust, allergens, bacteria, smoke, and other pollutants. This process causes the particles to clump together and become heavy enough to be captured by the filter or fall out of the air entirely. As a result, ionization can enhance the removal of ultrafine particles, aerosols, and even odours.
Some ionizers are known to produce high levels of ozone. However, with the ionizer activated, AmazingAir raises indoor ozone levels by only 0.001 ppm—well below the recommended safety limit of 0.050 ppm and significantly lower than typical outdoor background levels.
What room size does AmazingAir cover?
While both models use the same high-performance filters and function similarly, the key difference is their coverage area.
The AmazingAir 3500 is designed for larger spaces and can filter the air in a 225 m² room once per hour. In smaller rooms, it delivers more frequent air changes—for example, it provides four air changes per hour in a 58.5 m² room, based on a standard ceiling height of 2.65 meters.
The more compact AmazingAir 2000 is ideal for medium-sized areas. It can filter a 113 m² room once per hour and achieves four air changes per hour in a 28 m² room, also assuming a 2.65-meter ceiling height.
How fast does AmazingAir filter?
This depends on the size of the room. The rate at which an air purifier filters all of the air in a space is measured in ACH: Air Changes per Hour.
Based on an average ceiling height of 2.65 meters, AmazingAir 2000 delivers four air changes per hour in rooms up to 28 m² (meaning it filters the air every 15 minutes), and two air changes per hour in rooms up to 57 m².
The larger AmazingAir 3500 provides four air changes per hour in spaces up to 59 m², and two air changes per hour in rooms up to 117 m².
Experts generally recommend at least four ACH for effective removal of airborne particles, and both AmazingAir models meet this standard within their respective coverage areas.
How much electricity does AmazingAir use?
AmazingAir consumes 11 watts on the lowest setting and 95 watts on the highest setting. While electrical costs vary across Europe, it costs about €35 to €50 per year to run AmazingAir on Auto-mode 24/7.
How much does the AmazingAir unit weigh?
- AmazingAir 2000 weighs 4.5 kg.
- AmazingAir 3500 weighs 8.2 kg.
Both models feature built-in recessed handles, making them easy to move from room to room.
What are the dimensions of AmazingAir?
- AmazingAir 2000: 35 cm (W) × 17 cm (D) × 47 cm (H)
- AmazingAir 3500: 40 cm (W) × 21 cm (D) × 58 cm (H)
Can I move AmazingAir?
Yes, AmazingAir is fully portable. Both the 2000 (4.5 kg) and 3500 (8.2 kg) models feature built-in recessed handles, so you simply unplug, lift and reposition the unit with no tools or extra installation required .
Is AmazingAir loud?
No, AmazingAir is designed to run quietly. It uses exclusive Professional Whisper Jet fans that reduce noise levels by approximately 30% compared to standard air purifiers. The AmazingAir 2000 operates between 40 dB and 55 dB, while the larger AmazingAir 3500 runs between 39 dB and 59 dB. That said, noise sensitivity can vary from person to person—what one person finds quiet, another might notice more—though most users find both models unobtrusive in everyday use.
Can I use AmazingAir with doors and windows open?
For optimal performance, AmazingAir should be used in a closed room. Open doors or windows allow unfiltered air to enter and purified air to escape, reducing the purifier’s effectiveness and energy efficiency. From both an air quality and environmental perspective, it’s recommended to keep windows and doors closed while the unit is running.
For optimal airflow and accurate sensor readings, do not place AmazingAir directly in front of a fan, near an open window, or flush against a wall. Keep at least 30 cm of space around the unit—especially behind it—so air can flow freely into the sensor and through all filtration stages.
Why does my AmazingAir initially smell chemical?
When you first use it, you may notice a slight chemical smell from your AmazingAir. This odour is similar to the familiar "new car smell" due to the materials used in the filters. It's completely normal and typically fades after a short period of regular use. While most users won't notice this, individuals with heightened sensitivity might find it more noticeable. If it persists, we recommend running the purifier in a well-ventilated area for a few days, which should resolve the issue.
Orders & Shipping
How long will it take to receive my order?
Orders from our fulfillment centers are typically dispatched the same day or the next day. Please note: actual delivery times vary depending on your country of residence and how busy our shipping partners are at that time.
Shipments to non-EU European destinations will be sent via FedEx under DAP terms (VAT and import duties excluded) .
As delivery windows vary, please contact our Customer Service team with your order number for an exact estimate.
What are the shipping costs?
Shipping fees depend on your destination. Within the EU, they start at €6.95 with free delivery on orders over €200, while rates for other regions begin at around €9.95, and free-shipping thresholds may vary by country.
For exact costs and thresholds, please refer to our Shipping & Returns page .
Do you ship internationally?
Yes. We ship throughout Europe to both EU member states and non-EU destinations. For full details, please see our Shipping & Returns page.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information, so you can easily track your delivery. If you haven’t received these details, please check your spam folder or contact our Customer Service team for assistance.
Returns & Warranty
What is your return policy?
You have 14 days to return an order after receiving it. To comply with health and hygiene regulations, products must be unopened an unused with their original seals intact. Return shipping costs are borne by the customer.
For more details, please refer to our return policy.
How do I return a product?
Email info@amazingair.eu within 14 days of receiving your order, using the subject line “Return Request – Order X” (replace X with your order number). In the message, include your name, order number, and reason for return. We’ll reply with confirmation and full return instructions.
For more details, please see our Shipping & Returns page.
What does the warranty cover?
All AmazingAir purifiers include a two-year warranty that covers any technical defects or malfunctions under normal use.
For full details, please see our Terms of Service page.
Filter Replacements
How often should I replace the filters?
How long the filters last depends on a few factors, such as the quality of the air in your home and how many hours per day you run the unit. In an average home with 24/7 operation, the Carbon/Gas Trap/VOC filter typically lasts for 6 months, while the UltraHEPA filter lasts around 12 months before needing replacement.
If you operate AmazingAir for only 12 hours a day, the Carbon/Gas Trap/VOC filter can last up to 1 year, and the UltraHEPA filter can last 2 years, assuming average air quality. In homes with higher levels of dust or pollution, you may need to replace the filters sooner.
Where can I purchase replacement filters?
Replacement filters can be purchased directly from our webshop. We offer individual pre-filters, Carbon/Gas Trap/VOC filters, UltraHEPA filters, as well as cost-saving one- and two-year combo packs for both the AmazingAir 2000 and 3500 models.
How do I know when it's time to replace a filter?
AmazingAir comes with an automatic sensor that notifies you when it's time to replace the two main filters. There is also a third pre-filter, which can be easily removed and vacuumed. With proper care and under normal operating conditions, this pre-filter typically does not need to be replaced.
How often should I clean the pre-filter?
For optimal performance, we recommend that you clean the pre-filter every month and leave AmazingAir in Auto mode. The pre-filter is a thin, black, flexible filter attached to the Carbon/VOC filter with Velcro, so they actually look like one filter. The pre-filter can be removed from the Carbon filter.
We recommend giving your Pre-Filter a quick going over with a vacuum hose about once per month. The purpose of the pre-filter is to provide a barrier that captures large things like hair and dust particles, which would otherwise unnecessarily clog up the carbon filter and shorten its life.
The ‘change filter’ light is still on after replacing the filter(s), what should I do?
Afterinstallingthe new filter(s), pressandholdboththe AUTO and DIM buttons simultaneouslyforthreeseconds. The ‘change filter’ light will blink threetimesandthen turn off, indicatingthatthe filter replacement has been reset.
Troubleshooting & Support
What should I do if my AmazingAir isn't working properly?
First, check that AmazingAir is plugged in, switched on and that the filters are seated correctly. Please ensure the air inlets and sensor aren’t blocked, and try unplugging the unit for 30 seconds before plugging it back in. If it still isn’t working, consult the troubleshooting section of the user guide or contact our Customer Service team with your model and order number for prompt help.
Why does the fan speed of my AmazingAir change by itself?
When Auto Mode is enabled, AmazingAir’s built-in sensor constantly monitors your air quality. If it detects a rise in pollutants, it automatically boosts the fan speed to clear the air faster, then slows back down once levels return to normal.
The filter light is always blue, does this mean my AmazingAir does not filter anymore?
No, your AmazingAir is always filtering the air, even when the light is blue. The blue light simply indicates that the current fan speed is sufficient for the level of pollutants detected. In Auto mode, the sensor will increase the fan speed and change the light only if it detects a significant spike in contaminants, such as heavy cooking smoke. The filter light remaining blue means that the air purifier is effectively handling the air quality as it is. It doesn’t indicate that the air is “perfect” or that purification isn’t needed. If there is a sudden increase in particles, like from cooking or other activities, the fan speed may increase to match the higher pollution levels detected.
Usage & Best Practises
How do I set up my AmazingAir system?
- Read the user manual thoroughly, and then install the UltraHEPA and Carbon/Gas Trap/VOC filters following the illustrations provided. Important: Be sure to remove the plastic bags from the filters before installation.
- Place AmazingAir on a stable, flat surface with at least 30 cm of clearance on every side and keep it clear of curtains or other obstructions.
- Avoid directing fans or air-conditioner vents straight at the unit so airflow remains steady through the filters.
- For best results, position the purifier near your main pollution source, such as in the room where you spend most time, or beside your stove when cooking, to capture contaminants at their source.
The air quality sensor is always orange/red, what should I do?
Over time, dust can accumulate in the air-quality sensor, causing the LED display to remain stuck on one color. If you notice the sensor is showing a red or orange light, follow these steps to clean it:
- Switch off the unit and unplug it.
- Open the sensor panel cover on the side of the purifier.
- Gently vacuum the sensing chamber to remove any dust or debris.
- Close the panel, plug the unit back in, and switch it on.
This simple cleaning restores accurate sensor readings and ensures your AmazingAir continues to operate efficiently.
What room size will AmazingAir 2000 cover?
AmazingAir 2000 circulates the air four times per hour in spaces up to 28 m², twice per hour in rooms up to 56.5 m², and once per hour in areas as large as 113 m², with an average ceiling height of 2.65 m.
What room size will AmazingAir 3500 cover?
AmazingAir 3500 delivers four air changes per hour in rooms up to 56 m², two air changes per hour in spaces up to 112 m², and one air change per hour in areas up to 225 m², with an average ceiling height of 2.65 m.
Prices, Payments & Billing
What payment methods do you accept?
We accept all major credit anddebit cards (Visa, Mastercard, American Express, UnionPay), digital wallets (PayPal, Shop Pay, Google Pay), andpopularlocal options such as iDEAL in the Netherlands and Bancontact in Belgium. Otherregionalpaymentmethodsmayalsobeoffered at checkout.
Is there a payment plan available?
We don’t offer payment plans at this time.
How do I apply a discount code?
Most product offers apply automatically when you add the item to your cart. If you have a specific code, enter it in the “Discount code” box at checkout and click Apply. Your order total will update to show the savings.
Health & Safety
What is CADR?
CADR stands for Clean Air Delivery Rate. It’s a standardized way to measure how effectively an air purifier removes common airborne pollutants like smoke, dust, and pollen. Specifically, it reflects how many cubic feet of air per minute the purifier can clean of smoke particles (0.09–1 micron), dust particles (0.5–3 microns), and pollen particles (5–11 microns). The higher the CADR number, the faster and more efficiently the purifier can clean the air in your space.
What is the CADR for AmazingAir purifiers?
The two AmazingAir models have been independently tested by Intertek laboratories for CADR (Clean Air Delivery Rate). You can view the full reports on our Research page.
Focusing on the most challenging and harmful pollutant, smoke particles, their CADR results are:
The AmazingAir 2000 has a smoke CADR of 162.
The AmazingAir 3500 has a smoke CADR of 336.
To put the 3500’s CADR of 336 into perspective: this means it removes smoke particles at a rate equivalent to introducing 336 cubic feet (about 9.5 m³) of perfectly clean air into the room every single minute.
What are VOCs?
VOCs are volatile organic compounds that evaporate into the air from everyday materials and products. Examples include benzene, ethylene glycol, formaldehyde, methylene chloride, tetrachloroethylene, toluene, xylene, and 1,3-butadiene. Many VOCs can cause short- and long-term health effects such as respiratory irritation and headaches, and they often accumulate indoors at levels up to ten times higher than outdoors.
Does AmazingAir remove allergens?
Yes. AmazingAir is highly effective at removing allergens from the air. Its multi-stage filtration system captures common airborne allergens like pollen, dust mites, mold spores, and pet dander. The UltraHEPA filter captures 100% of particles as small as 0.003 microns, and the Carbon/Gas Trap/VOC filter absorbs odours and gases that may trigger allergy symptoms .
What is an Air Ionizer?
An air ionizer releases negative ions into the air, which attach to positively charged contaminants such as dust, allergens, aerosols, microbes, smoke, and odours. This process causes the particles to clump together, making them heavier so they either fall out of the air, stick to nearby surfaces, or are more easily captured by the air purifier’s filters. As a result, ionization helps reduce the amount of airborne pollutants in your room and enhances the removal of ultrafine particles and odours .
Does AmazingAir help protect against the Coronavirus?
Yes, it does. Third-party laboratory tests demonstrate the effectiveness of AmazingAir in capturing airborne bacteria and viruses, including the coronavirus (SARS-CoV-2, COVID-19). In a standardized test room measuring 84 m² with a ceiling height of 2.65 m, AmazingAir removed 99.97% of the coronavirus from the air while cycling the air three times per hour.
By using AmazingAir in your indoor space, you can significantly lower airborne coronavirus levels, contributing to a safer, cleaner environment for yourself and others. Of course, one can always catch the virus. We do not claim that AmazingAir can avoid getting the Coronavirus.
Does the sealed system prevent filtered contaminants from recirculating back into the room?
Yes, the 100% sealed system in the AmazingAir prevents unfiltered air from bypassing the filters and recirculating contaminants back into the room.
Partnerships & Wholesale
Do you offer bulk purchasing options?
Yes. We offer volume discounts on bulk orders. To request a quote, email our team at info@amazingair.eu with the number of units you want and your delivery address, and we’ll provide pricing, lead times, and shipping options.
How can I become a distributor?
We do not currently offer a distributorship program.
Are there partnership opportunities available?
Yes, we welcome creators and influencers to join our partnership program. If you’re interested, simply send us an email at partners@amazingair.eu with details about your network and audience. If your profile aligns with our current partnership strategy, we will be happy to review and approve your application.
Contact & Company Info
How can I get in touch with AmazingAir?
You can reach our customer support team Monday to Friday during business hours via email at info@amazingair.eu, telephone at +31 24 202 21 95 and WhatsApp at +31 6 49 536 820 or through our social media accounts.
Where is AmazingAir located?
AmazingAir operates exclusively online and ships all orders from our warehouse in the Netherlands.
Do you have a newsletter I can subscribe to?
Yes. You can subscribe to our newsletter for product updates, exclusive offers, and air quality tips.
